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This year we have experienced an increase in last minute cancellations. The financial impact has been substantial to our business and to our service providers. After much deliberation we have decided to update our cancellation, late, and sick policies in order to continue providing the level of service you have come to expect from our team at dulcederm. Thank you for understanding.
The financial impact of cancellations is substantial. If you cancel your reserved time with less than 24 hours’ notice you will be billed 100% of the booked appointment amount. No-show/ No-Call appointments will also be billed the full amount of the booked service. If you no call, no show again you will be required to pre-pay for future services once your bill has been paid.
Services usually take the full time scheduled for you. Depending on how late you are, we may not be able to adjust your service, however, you will still be responsible for full payment of your scheduled services.
If you cancel because you have been exposed to or are sick with Covid-19 or are experiencing Flu like symptoms, please reschedule when you have been free of symptoms for at least 10 days. Please provide as much notice as possible. We will make a note in your file. Repetitive sick cancellations will be managed on a case by case basis and could result in a prepayment requirement.
Rest assured, we honor timestamps of voicemail or text messages to 503-482-9465. If you do not provide a minimum of 24 hours’ notice we will charge you for the service in order to recover some or all of our losses.