Questions & Answers
Q- How early should I arrive for my appointment?
A- We recommend 5-10 minutes. If we are not there to greet you, we are with a client, please wait in the lobby, We will be out to greet you soon. Help yourself to tea or water and/or freshen up in the bathroom.
Q-What happens if I am late for or forget my appointment?
A- Our business is appointment based. The financial impact of cancellations to our business and service providers is substantial. If you cancel your reserved time with less than 24 hours notice we are unable to fill that space with another client and therefore will charge you 100% of the booked appointment amount.
We respect your time, please respect ours. We understand that life is often unpredictable and that emergencies do happen. We may make exceptions for emergencies on a case by case basis. If you need to cancel or adjust your appointment, please do so via our app or leave a text or voice mail message at least 8 hours prior, please do not email. If you have an emergency (less than 8 hours notice,) please contact us as soon as you can, short notice is always better than a none.
No-show/No-Call appointments will be charged the full amount of the booked service. If you no call, no show again you will be required to pre-pay for future services once your bill has been paid.
Services usually take the full time scheduled for you. Depending on how late you are, we may not be able to adjust your service, however, you will still be responsible for full payment of your scheduled service.
Q- What if I’m not feeling well/coming down with something? Can I still get a service?
A- Out of courtesy for our staff and other spa guests, some of whom may be immunocompromised, if you’re coming down with something or suspect you are contagious, please call us to reschedule for when you’re feeling better. If you have been exposed to or are sick with Covid-19 or are experiencing Flu like symptoms, please reschedule when you have been free of symptoms for at least 10 days. Please provide as much notice as possible. We will make a note in your file. Repetitive sick cancellations will be managed on a case by case basis and could result in a prepayment requirement.
Q- I'm new to hair removal. Is this going to hurt?
A- Yes. Pulling hair out by the roots is not pleasant. However, We are accomplished and highly trained sugarists. You can expect to be fully educated on the sugaring process, to get a great service at the speed you can tolerate, and to have little-to-no recovery time. Additionally, if you consistently return every 4-6 weeks, you will experience less discomfort. This is because we remove the hairs in the direction of hair growth and the bulbs do not have time to fully re-establish themselves. Sugaring is superior to traditional waxing in every way and we welcome the opportunity to share it with you.
Q- Do you sugar everywhere, even down there?
A- Our best selling service is the Brazilian. Most people find that the experience is much less embarrassing than imagined. Human bodies do surprising things when nervous. Examples are temporary erections, farts, nervous stomach, crying, etc.. We will respect your dignity. You're probably going to find yourself laughing a little here and there, however, it is important to address that our services are never sexual in nature. Any behavior alluding to sexual acts will not be tolerated and the service will be terminated immediately.
Q- Can I still get a Brazilian if I am menstruating?
A- Yes. We sugar clients all the time who are at different stages of their cycle. Please wear a tampon/cup during the service and be aware that due to your hormonal fluctuations, you may experience more discomfort during this time. If you wish to reschedule your appointment please do so via the square app or leave a text or voice mail message at least 8 hours prior. We will do our best to accommodate you.
Q- How long does Sugaring last?
A- It typically takes hair 4-6 weeks to regenerate a root and grow long enough to be removed again. After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to get. We recommend you come back every 4-6 weeks so that your services will be the most effective and last as long as possible.
Q- How long does the hair have to be?
A- Your hair must be at least 1/4 of an inch long. A good rule is: if you can pinch the hair, then it is long enough to remove. I can get some hairs as short as 1/8 of an inch. If the majority of hairs are too short, your service will be less effective. We prefer not to put anyone through that and we may have to ask you to come back when your hair is longer.
Q- Can you sugar everywhere?
A- We can sugar every area of the human body except for the scalp and men's facial hair. This hair grows in a thick, criss-cross pattern and removing it by the roots would be excruciatingly painful and may result in scarring.
Q- Whom do I tell that something wonderful happened? Or something not so wonderful?
A- We take your customer experience very seriously and welcome your feedback, positive (of course) and negative. If you have had a wonderful/not-so-wonderful experience, e-mail Trisha@dulcederm.com directly. We appreciate reviews on social media as well. Word of mouth is the backbone of our business.
Q- How does someone become a Sugarist?
A- All sugarists in the state of Oregon are licensed Estheticians who have additional education in the art of Sugaring.
Q- Do you offer services other than Sugaring?
A- We offer facials, skin care, body treatments, and body scrubs.
A- We recommend 5-10 minutes. If we are not there to greet you, we are with a client, please wait in the lobby, We will be out to greet you soon. Help yourself to tea or water and/or freshen up in the bathroom.
Q-What happens if I am late for or forget my appointment?
A- Our business is appointment based. The financial impact of cancellations to our business and service providers is substantial. If you cancel your reserved time with less than 24 hours notice we are unable to fill that space with another client and therefore will charge you 100% of the booked appointment amount.
We respect your time, please respect ours. We understand that life is often unpredictable and that emergencies do happen. We may make exceptions for emergencies on a case by case basis. If you need to cancel or adjust your appointment, please do so via our app or leave a text or voice mail message at least 8 hours prior, please do not email. If you have an emergency (less than 8 hours notice,) please contact us as soon as you can, short notice is always better than a none.
No-show/No-Call appointments will be charged the full amount of the booked service. If you no call, no show again you will be required to pre-pay for future services once your bill has been paid.
Services usually take the full time scheduled for you. Depending on how late you are, we may not be able to adjust your service, however, you will still be responsible for full payment of your scheduled service.
Q- What if I’m not feeling well/coming down with something? Can I still get a service?
A- Out of courtesy for our staff and other spa guests, some of whom may be immunocompromised, if you’re coming down with something or suspect you are contagious, please call us to reschedule for when you’re feeling better. If you have been exposed to or are sick with Covid-19 or are experiencing Flu like symptoms, please reschedule when you have been free of symptoms for at least 10 days. Please provide as much notice as possible. We will make a note in your file. Repetitive sick cancellations will be managed on a case by case basis and could result in a prepayment requirement.
Q- I'm new to hair removal. Is this going to hurt?
A- Yes. Pulling hair out by the roots is not pleasant. However, We are accomplished and highly trained sugarists. You can expect to be fully educated on the sugaring process, to get a great service at the speed you can tolerate, and to have little-to-no recovery time. Additionally, if you consistently return every 4-6 weeks, you will experience less discomfort. This is because we remove the hairs in the direction of hair growth and the bulbs do not have time to fully re-establish themselves. Sugaring is superior to traditional waxing in every way and we welcome the opportunity to share it with you.
Q- Do you sugar everywhere, even down there?
A- Our best selling service is the Brazilian. Most people find that the experience is much less embarrassing than imagined. Human bodies do surprising things when nervous. Examples are temporary erections, farts, nervous stomach, crying, etc.. We will respect your dignity. You're probably going to find yourself laughing a little here and there, however, it is important to address that our services are never sexual in nature. Any behavior alluding to sexual acts will not be tolerated and the service will be terminated immediately.
Q- Can I still get a Brazilian if I am menstruating?
A- Yes. We sugar clients all the time who are at different stages of their cycle. Please wear a tampon/cup during the service and be aware that due to your hormonal fluctuations, you may experience more discomfort during this time. If you wish to reschedule your appointment please do so via the square app or leave a text or voice mail message at least 8 hours prior. We will do our best to accommodate you.
Q- How long does Sugaring last?
A- It typically takes hair 4-6 weeks to regenerate a root and grow long enough to be removed again. After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to get. We recommend you come back every 4-6 weeks so that your services will be the most effective and last as long as possible.
Q- How long does the hair have to be?
A- Your hair must be at least 1/4 of an inch long. A good rule is: if you can pinch the hair, then it is long enough to remove. I can get some hairs as short as 1/8 of an inch. If the majority of hairs are too short, your service will be less effective. We prefer not to put anyone through that and we may have to ask you to come back when your hair is longer.
Q- Can you sugar everywhere?
A- We can sugar every area of the human body except for the scalp and men's facial hair. This hair grows in a thick, criss-cross pattern and removing it by the roots would be excruciatingly painful and may result in scarring.
Q- Whom do I tell that something wonderful happened? Or something not so wonderful?
A- We take your customer experience very seriously and welcome your feedback, positive (of course) and negative. If you have had a wonderful/not-so-wonderful experience, e-mail Trisha@dulcederm.com directly. We appreciate reviews on social media as well. Word of mouth is the backbone of our business.
Q- How does someone become a Sugarist?
A- All sugarists in the state of Oregon are licensed Estheticians who have additional education in the art of Sugaring.
Q- Do you offer services other than Sugaring?
A- We offer facials, skin care, body treatments, and body scrubs.
