Questions and Answers
Q- How early should I arrive for my appointment?
A- I recommend 5-10 minutes. If the door is open, please wait in the lobby, I will be out to see you soon. Help yourself to tea or water and/or freshen up in the bathroom. If the exterior door is locked, it just means I am still with another client and have locked the door for safety. Please wait in your vehicle, and I will be out to greet you soon.
Q-What happens if I am late for my appointment?
A- I understand that life is often unpredictable and that emergencies do happen. I may make exceptions for emergencies on a case by case basis. If you need to cancel or adjust your appointment, please do so by email, text 503-482-9465 or leave a voice mail message at least 8 hours prior. By appointment only typically means that I come in specifically for your appointment. I respect your time, please respect mine. If you have an emergency (less than 8 hours notice,) please do contact me if you can, short notice is always better than a no show.
No show, no call appointments will be billed 1/2 the price of your service for the second missed appointment. If there is a third missed appointment, you will be billed full price and required to pre-pay for future appointments.
Services usually take the full time scheduled for you. Depending on how late you are, we may be able to adjust your service, however you will still be responsible for full payment of your scheduled service.
Q- What if I’m not feeling well/coming down with something? Can I still get a service?
A- Out of courtesy for my other spa guests, some of whom may be immunocompromised, if you’re coming down with something or suspect you are contagious, please call me to reschedule for when you’re feeling better. This will make for a more enjoyable service for you. I will do everything in my power to accommodate you once you feel better.
Q- I'm new to hair removal. Is this going to hurt?
A- Yes. Pulling hair out by the roots is not fun. However, I am an accomplished and highly trained sugarist. You can expect to be fully educated on the sugaring process, to get a great service at the speed you can tolerate, and to have little-to-no recovery time. Additionally, each time you return, you will experience less discomfort. This is because I remove the hairs in the direction of hair growth and the bulbs do not have time to fully re-establish themselves. Sugaring is superior to traditional waxing in every way and I welcome the opportunity to prove it to you.
Q- Can I still get a Brazilian if I am menstruating?
A- Yes. I sugar clients all the time who are at different stages of their cycle. Please wear a tampon/diva cup during the service and be aware that due to your hormonal fluctuations, you may experience more discomfort. If you wish to reschedule your appointment please call or text me at (503) 482-9465. I will do my best to accommodate you.
Q- How long does Sugaring last?
A- It typically takes hair 4-6 weeks to regenerate a root and grow long enough to be removed again. After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to get. I recommend you take advantage of the 7 Day Complimentary Touch-Up and come back every 4-6 weeks so that your services will be the most effective and last as long as possible.
Q- How long does the hair have to be?
A- Your hair must be at least 1/4 of an inch long. A good rule is: if you can pinch the hair, then it is long enough to remove. I can get some hairs as short as 1/8 of an inch. If the majority of hairs are too short, your service will take much longer and will irritate and inflame the skin from applying the sugar too many times. I don't like to put anyone through that, so book wisely or I will have to ask you to come back when your hair is longer.
Q- What is the 14 Day Brazilian? Can anyone get it?
A- This service is for clients with extremely fast hair growth, who like to stay extremely hair-free, and for those who suffer with chronic ingrown hairs. You must book within 14 days of your last service, have at least 1/8 to 1/4" growth, and have gotten that service at Dulcederm. If your hair does not grow fast enough to pinch it by 14 days (count yourself lucky), book the Brazilian maintenance (4-6 week from your last appointment) when it is long enough. The 14 day service can only be booked in the spa after discussing with your esthetician.
Q- Can you sugar everywhere?
A- I can sugar every area of the human body except for the scalp and men's facial hair. This hair grows in a thick, criss-cross pattern and removing it by the roots would be excruciatingly painful and may result in scarring.
Q- Whom do I tell that something wonderful happened? Or something not so wonderful?
A- I take your customer experience very seriously and welcome your feedback, positive (of course) and negative. If you have had a wonderful/not-so-wonderful experience, e-mail Tamara@dulcederm.com directly. I appreciate reviews on social media as well. Word of mouth is the backbone of my business.
Q- How does someone become a Sugarist?
A- All sugarists in the state of Oregon are licensed Estheticians who have additional education in Sugaring.
Q- Do you offer services other than Sugaring?
A- I offer facials, and massage is also available in house. Book your massage directly with Breathe Bodywork.
A- I recommend 5-10 minutes. If the door is open, please wait in the lobby, I will be out to see you soon. Help yourself to tea or water and/or freshen up in the bathroom. If the exterior door is locked, it just means I am still with another client and have locked the door for safety. Please wait in your vehicle, and I will be out to greet you soon.
Q-What happens if I am late for my appointment?
A- I understand that life is often unpredictable and that emergencies do happen. I may make exceptions for emergencies on a case by case basis. If you need to cancel or adjust your appointment, please do so by email, text 503-482-9465 or leave a voice mail message at least 8 hours prior. By appointment only typically means that I come in specifically for your appointment. I respect your time, please respect mine. If you have an emergency (less than 8 hours notice,) please do contact me if you can, short notice is always better than a no show.
No show, no call appointments will be billed 1/2 the price of your service for the second missed appointment. If there is a third missed appointment, you will be billed full price and required to pre-pay for future appointments.
Services usually take the full time scheduled for you. Depending on how late you are, we may be able to adjust your service, however you will still be responsible for full payment of your scheduled service.
Q- What if I’m not feeling well/coming down with something? Can I still get a service?
A- Out of courtesy for my other spa guests, some of whom may be immunocompromised, if you’re coming down with something or suspect you are contagious, please call me to reschedule for when you’re feeling better. This will make for a more enjoyable service for you. I will do everything in my power to accommodate you once you feel better.
Q- I'm new to hair removal. Is this going to hurt?
A- Yes. Pulling hair out by the roots is not fun. However, I am an accomplished and highly trained sugarist. You can expect to be fully educated on the sugaring process, to get a great service at the speed you can tolerate, and to have little-to-no recovery time. Additionally, each time you return, you will experience less discomfort. This is because I remove the hairs in the direction of hair growth and the bulbs do not have time to fully re-establish themselves. Sugaring is superior to traditional waxing in every way and I welcome the opportunity to prove it to you.
Q- Can I still get a Brazilian if I am menstruating?
A- Yes. I sugar clients all the time who are at different stages of their cycle. Please wear a tampon/diva cup during the service and be aware that due to your hormonal fluctuations, you may experience more discomfort. If you wish to reschedule your appointment please call or text me at (503) 482-9465. I will do my best to accommodate you.
Q- How long does Sugaring last?
A- It typically takes hair 4-6 weeks to regenerate a root and grow long enough to be removed again. After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to get. I recommend you take advantage of the 7 Day Complimentary Touch-Up and come back every 4-6 weeks so that your services will be the most effective and last as long as possible.
Q- How long does the hair have to be?
A- Your hair must be at least 1/4 of an inch long. A good rule is: if you can pinch the hair, then it is long enough to remove. I can get some hairs as short as 1/8 of an inch. If the majority of hairs are too short, your service will take much longer and will irritate and inflame the skin from applying the sugar too many times. I don't like to put anyone through that, so book wisely or I will have to ask you to come back when your hair is longer.
Q- What is the 14 Day Brazilian? Can anyone get it?
A- This service is for clients with extremely fast hair growth, who like to stay extremely hair-free, and for those who suffer with chronic ingrown hairs. You must book within 14 days of your last service, have at least 1/8 to 1/4" growth, and have gotten that service at Dulcederm. If your hair does not grow fast enough to pinch it by 14 days (count yourself lucky), book the Brazilian maintenance (4-6 week from your last appointment) when it is long enough. The 14 day service can only be booked in the spa after discussing with your esthetician.
Q- Can you sugar everywhere?
A- I can sugar every area of the human body except for the scalp and men's facial hair. This hair grows in a thick, criss-cross pattern and removing it by the roots would be excruciatingly painful and may result in scarring.
Q- Whom do I tell that something wonderful happened? Or something not so wonderful?
A- I take your customer experience very seriously and welcome your feedback, positive (of course) and negative. If you have had a wonderful/not-so-wonderful experience, e-mail Tamara@dulcederm.com directly. I appreciate reviews on social media as well. Word of mouth is the backbone of my business.
Q- How does someone become a Sugarist?
A- All sugarists in the state of Oregon are licensed Estheticians who have additional education in Sugaring.
Q- Do you offer services other than Sugaring?
A- I offer facials, and massage is also available in house. Book your massage directly with Breathe Bodywork.
