Questions and Answers
Q- How early should I arrive for my appointment?
A- We recommend 5-10 minutes. If we are not there to greet you, we are with a client, please wait in the lobby, We will be out to greet you soon. Help yourself to tea or water and/or freshen up in the bathroom.
Q-What happens if I am late for or forget my appointment?
A- We respect your time, please respect ours. We understand that life is often unpredictable and that emergencies do happen. We may make exceptions for emergencies on a case by case basis. If you need to cancel or adjust your appointment, please do so via the square app or leave a text or voice mail message at least 8 hours prior. If you have an emergency (less than 8 hours notice,) please do contact us if you can, short notice is always better than a no show.
No show, no call appointments will be billed 1/2 the price of your service. If there is a second missed appointment, you will be billed full price and required to pre-pay for future appointments. Services usually take the full time scheduled for you. Depending on how late you are, we may be able to adjust your service, however you will still be responsible for full payment of your scheduled service.
Q- What if I’m not feeling well/coming down with something? Can I still get a service?
A- Out of courtesy for our other spa guests, some of whom may be immunocompromised, if you’re coming down with something or suspect you are contagious, please call me to reschedule for when you’re feeling better. This will make for a more enjoyable service for you. I will do everything in my power to accommodate you once you feel better.
Q- I'm new to hair removal. Is this going to hurt?
A- Yes. Pulling hair out by the roots is not pleasant. However, We are accomplished and highly trained sugarists. You can expect to be fully educated on the sugaring process, to get a great service at the speed you can tolerate, and to have little-to-no recovery time. Additionally, if you consistently return every 4-6 weeks, you will experience less discomfort. This is because we remove the hairs in the direction of hair growth and the bulbs do not have time to fully re-establish themselves. Sugaring is superior to traditional waxing in every way and we welcome the opportunity to share it with you.
Q- Can I still get a Brazilian if I am menstruating?
A- Yes. We sugar clients all the time who are at different stages of their cycle. Please wear a tampon/diva cup during the service and be aware that due to your hormonal fluctuations, you may experience more discomfort during this time. If you wish to reschedule your appointment please do so via the square app or leave a text or voice mail message at least 8 hours prior. We will do our best to accommodate you.
Q- How long does Sugaring last?
A- It typically takes hair 4-6 weeks to regenerate a root and grow long enough to be removed again. After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to get. We recommend you come back every 4-6 weeks so that your services will be the most effective and last as long as possible.
Q- How long does the hair have to be?
A- Your hair must be at least 1/4 of an inch long. A good rule is: if you can pinch the hair, then it is long enough to remove. I can get some hairs as short as 1/8 of an inch. If the majority of hairs are too short, your service will be less effective. We prefer not to put anyone through that and we may have to ask you to come back when your hair is longer.
Q- What is the 14 Day Brazilian? Can anyone get it?
A- This service is for clients with extremely fast hair growth, who like to stay extremely hair-free, and for those who suffer with chronic ingrown hairs. You must book within 14 days of your last service, have at least 1/8 to 1/4" growth, and have gotten that service at dulcederm. If your hair does not grow fast enough to pinch it by 14 days (count yourself lucky), book the Brazilian maintenance (4-6 week from your last appointment) when it is long enough. The 14 day service can only be booked in the spa after discussing with your esthetician.
Q- Can you sugar everywhere?
A- We can sugar every area of the human body except for the scalp and men's facial hair. This hair grows in a thick, criss-cross pattern and removing it by the roots would be excruciatingly painful and may result in scarring.
Q- Whom do I tell that something wonderful happened? Or something not so wonderful?
A- We take your customer experience very seriously and welcome your feedback, positive (of course) and negative. If you have had a wonderful/not-so-wonderful experience, e-mail Tamara@dulcederm.com directly. We appreciate reviews on social media as well. Word of mouth is the backbone of our business.
Q- How does someone become a Sugarist?
A- All sugarists in the state of Oregon are licensed Estheticians who have additional education in the art of Sugaring.
Q- Do you offer services other than Sugaring?
A- We offer facials, body scrubs, and massage is also available in house. Book your massage directly with Breathe Bodywork.
A- We recommend 5-10 minutes. If we are not there to greet you, we are with a client, please wait in the lobby, We will be out to greet you soon. Help yourself to tea or water and/or freshen up in the bathroom.
Q-What happens if I am late for or forget my appointment?
A- We respect your time, please respect ours. We understand that life is often unpredictable and that emergencies do happen. We may make exceptions for emergencies on a case by case basis. If you need to cancel or adjust your appointment, please do so via the square app or leave a text or voice mail message at least 8 hours prior. If you have an emergency (less than 8 hours notice,) please do contact us if you can, short notice is always better than a no show.
No show, no call appointments will be billed 1/2 the price of your service. If there is a second missed appointment, you will be billed full price and required to pre-pay for future appointments. Services usually take the full time scheduled for you. Depending on how late you are, we may be able to adjust your service, however you will still be responsible for full payment of your scheduled service.
Q- What if I’m not feeling well/coming down with something? Can I still get a service?
A- Out of courtesy for our other spa guests, some of whom may be immunocompromised, if you’re coming down with something or suspect you are contagious, please call me to reschedule for when you’re feeling better. This will make for a more enjoyable service for you. I will do everything in my power to accommodate you once you feel better.
Q- I'm new to hair removal. Is this going to hurt?
A- Yes. Pulling hair out by the roots is not pleasant. However, We are accomplished and highly trained sugarists. You can expect to be fully educated on the sugaring process, to get a great service at the speed you can tolerate, and to have little-to-no recovery time. Additionally, if you consistently return every 4-6 weeks, you will experience less discomfort. This is because we remove the hairs in the direction of hair growth and the bulbs do not have time to fully re-establish themselves. Sugaring is superior to traditional waxing in every way and we welcome the opportunity to share it with you.
Q- Can I still get a Brazilian if I am menstruating?
A- Yes. We sugar clients all the time who are at different stages of their cycle. Please wear a tampon/diva cup during the service and be aware that due to your hormonal fluctuations, you may experience more discomfort during this time. If you wish to reschedule your appointment please do so via the square app or leave a text or voice mail message at least 8 hours prior. We will do our best to accommodate you.
Q- How long does Sugaring last?
A- It typically takes hair 4-6 weeks to regenerate a root and grow long enough to be removed again. After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to get. We recommend you come back every 4-6 weeks so that your services will be the most effective and last as long as possible.
Q- How long does the hair have to be?
A- Your hair must be at least 1/4 of an inch long. A good rule is: if you can pinch the hair, then it is long enough to remove. I can get some hairs as short as 1/8 of an inch. If the majority of hairs are too short, your service will be less effective. We prefer not to put anyone through that and we may have to ask you to come back when your hair is longer.
Q- What is the 14 Day Brazilian? Can anyone get it?
A- This service is for clients with extremely fast hair growth, who like to stay extremely hair-free, and for those who suffer with chronic ingrown hairs. You must book within 14 days of your last service, have at least 1/8 to 1/4" growth, and have gotten that service at dulcederm. If your hair does not grow fast enough to pinch it by 14 days (count yourself lucky), book the Brazilian maintenance (4-6 week from your last appointment) when it is long enough. The 14 day service can only be booked in the spa after discussing with your esthetician.
Q- Can you sugar everywhere?
A- We can sugar every area of the human body except for the scalp and men's facial hair. This hair grows in a thick, criss-cross pattern and removing it by the roots would be excruciatingly painful and may result in scarring.
Q- Whom do I tell that something wonderful happened? Or something not so wonderful?
A- We take your customer experience very seriously and welcome your feedback, positive (of course) and negative. If you have had a wonderful/not-so-wonderful experience, e-mail Tamara@dulcederm.com directly. We appreciate reviews on social media as well. Word of mouth is the backbone of our business.
Q- How does someone become a Sugarist?
A- All sugarists in the state of Oregon are licensed Estheticians who have additional education in the art of Sugaring.
Q- Do you offer services other than Sugaring?
A- We offer facials, body scrubs, and massage is also available in house. Book your massage directly with Breathe Bodywork.
